EduViz refund and cancellation policy for subscriptions and clip packs.
2026/07/27
This Refund Policy applies to all paid subscriptions and clip packs purchased on EduViz (eduviz.app). Refund eligibility depends on whether the credits included with a purchase have already been used. If something isn't right, please contact us before requesting a refund; most problems can be resolved directly.
Effective Date: July 27, 2026
A generation that is not successfully delivered does not cost credits. If credits were deducted for an unsuccessful generation, they are returned automatically. If you believe credits were not returned correctly, email us and we will review the charge.
Email support@eduviz.app from the address on your account with:
We respond within 2 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days.
Please contact us before disputing a charge with your bank. Chargebacks filed without contacting us first may result in account suspension while the dispute is investigated.
Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence.
Refunds and billing questions: support@eduviz.app