Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions and video packs purchased on EduViz (eduviz.app). Generating a video consumes real compute — every video is rendered from scratch for you — so refunds are based on how much of what you paid for has actually been used. If something isn't right, please contact us before requesting a refund; most problems can be resolved directly.

Effective Date: July 12, 2026

2. Failed Generations Never Cost You

First, the rule that matters most day-to-day: if a generation fails, the video is automatically returned to your allowance. You are only charged allowance for videos that are successfully delivered. A failed or stuck generation is our problem, not your cost — if you ever believe you were charged for a failed video, email us and we will restore it.

3. Subscriptions

Monthly Plans

• Cancel at any time from your billing settings or by emailing support@eduviz.app.
• Cancellation takes effect at the end of the current billing period — you keep access and your remaining video allowance until then.
• We do not issue partial refunds for unused time or unused videos within a billing cycle.

Yearly Plans

• You may request a full refund within 14 days of your initial yearly purchase, provided you have generated 3 or fewer videos in that time.
• After 14 days, cancellation stops future renewal; no refund is issued for the remaining term.

Renewals

If a subscription renews and you contact us within 7 days of the renewal charge without having generated any videos in the new cycle, we will refund the renewal in full.

4. Video Packs

• Video packs never expire, so most refund requests are unnecessary — the videos remain available indefinitely.
• An unused pack (no videos generated from it) is refundable within 14 days of purchase.
• Once any video from a pack has been generated, the pack is non-refundable.

5. Panel Regenerations

Panel regenerations included with each video, and overflow regenerations converted to video usage per the pricing page, are compute already spent and are non-refundable. If a regeneration produced a technically broken result (rendering artifact, missing audio), report it — we will restore the usage.

6. How to Request a Refund

Email support@eduviz.app from the address on your account with:

1. The email associated with your EduViz account
2. The date and amount of the charge
3. A brief description of the issue

We respond within 2 business days. Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

7. Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks filed without contacting us first may result in account suspension while the dispute is investigated.

8. Statutory Rights

Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence (including EU/UK 14-day withdrawal rights, which — as permitted by law — you consent to waiving for each video once its generation begins).

9. Contact

Refunds and billing questions: support@eduviz.app