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EduVız

Math animation clips you can drop into slides, courses, and existing edits — accurate enough to reuse.

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Refund Policy

EduViz refund and cancellation policy for subscriptions and clip packs.

2026/07/27

1. Overview

This Refund Policy applies to all paid subscriptions and clip packs purchased on EduViz (eduviz.app). Refund eligibility depends on whether the credits included with a purchase have already been used. If something isn't right, please contact us before requesting a refund; most problems can be resolved directly.

Effective Date: July 27, 2026

2. Failed Generations Never Cost You

A generation that is not successfully delivered does not cost credits. If credits were deducted for an unsuccessful generation, they are returned automatically. If you believe credits were not returned correctly, email us and we will review the charge.

3. Subscriptions

Monthly and Yearly Plans

  • Cancel at any time from your billing settings or by emailing support@eduviz.app.
  • Cancellation takes effect at the end of the current billing term — you keep access and your remaining clip allowance until then.
  • Subscription charges are non-refundable, and we do not issue partial refunds for unused time or unused clips, except where required by law.

4. Clip Packs

  • Clip pack credits never expire, so unused credits remain available for future clips. Finished clips remain available for download for the period shown on the pricing page.
  • An unused pack (no clips generated from it) is refundable within 14 days of purchase.
  • Once any clip from a pack has been generated, the pack is non-refundable.

5. How to Request a Refund

Email support@eduviz.app from the address on your account with:

  1. The email associated with your EduViz account
  2. The date and amount of the charge
  3. A brief description of the issue

We respond within 2 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days.

6. Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks filed without contacting us first may result in account suspension while the dispute is investigated.

7. Statutory Rights

Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence.

9. Contact

Refunds and billing questions: support@eduviz.app